Category Archives: Interactive Voice Response

Interactive Voice Response (IVR) – Key to your Sales, Service & Support

The term IVR is short for Interactive Voice Response, which is a technique that permits interaction between callers and a phone system to get information into a database. More organizations are turning to IVR to help reduce the cost of common sales, service, administration, inquiry and support calls to and from their organization. In any business, IVR is one of the most common functions in use across the business group and is capable of ...
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