Industry research and analysts say that technology is increasingly being used across various industries – Automobile, Banks, Education Institutes, Exporters, Government, Healthcare, Hospitality, Insurance, Manufacturing, Marketers, and Real Estate for improving efficiency, accessibility and cost effectiveness.
Let’s have a glance on how Nexbro IPPBX (next generation telephone exchange) is helping businesses across industries to achieve their goals.
Intelligent calling routing with multi-level Interactive Voice Response (IVR) enables identification of call location and customer (new or existing). You can use different greetings on each of your incoming lines, allowing sophisticated multi-tenant set-ups, different departments to have their own auto attendants, and automated distribution of frequently requested information such as your product promotion or work hours or holidays etc.
Run Phone or SMS based campaigns to reach the masses. Upload to system pre-recorded communication: audio or text message, that you want customer to listen or read and take action. Be it be product information, special offer or daily deal this single point solution helps you in successfully delivering the message at defined time intervals.
Every call you make or receive is recorded and define permissions to record on the fly in .wav or MP3 file format. So monitoring the quality of your customer service or analyzing calls for training purpose from customers and prospects is as easy as pushing a button. Further track the calls that go through your network with sophisticated information, including call length, line usage, wait times and all the transfers or holds that happen to a call. Call detail record logging tells you the date, time and duration of a call, whether calls were inbound or outbound, caller ID name and number (if available).
Research has proven that telesales executives waste up to 20% of their time in dialing the phone numbers with 100% accuracy. Nexbro API enable seamless integration with your existing CRM, ERP or any other business application. User can directly place call from inside of the application using single click-to-call ability.
In state of emergency when you need to reach large number of people or you have to setup disaster management center with helpline numbers, our solution with multitude capabilities will allow sending out messages and respond to incoming and outgoing calls without fail.
This can help you save money, and protect against downtime. Further create simple rules to ensure customers don’t get wait too long or get stuck on hold.
Customer can place call to schedule an appointment. IVR will guide caller through options. By entering or validating unique identification number, caller can access his or her personal information. Once appointment is fixed, an automated sms will be sent out with appointment details.
Let it be an insurance policy renewal or vehicle service, reminders can be scheduled to be sent out owners for timely payment of the policy premium and servicing of the vehicle. Same solution can be used to send out reminders to parents, customers, patients, or your personal healthcare provider.
With features like – Mobile Extension, Conference Room, VPN, Ring Groups, Find Me, Follow Me; your road warrior employee or salesperson is always connected to office phone system during office and non-office hours.
Using Call Monitor, Whisper and Barging features, in the background you can always listen to the conversation your agent is having with customer. With this solution, you can force barge into the call to handle the situation. All these features enable you to train your employees and groom their customer service skills for enhanced performance.
Leveraging Conference Bridge, Roaming Extensions and Video Calling capabilities, employees can have a face-to-face conversation with a co-worker whether they’re in the same office or on the other side of the world.