Monthly Archives: September 2015

Interactive Voice Response (IVR) – Key to your Sales, Service & Support

The term IVR is short for Interactive Voice Response, which is a technique that permits interaction between callers and a phone system to get information into a database. More organizations are turning to IVR to help reduce the cost of common sales, service, administration, inquiry and support calls to and from their organization. In any business, IVR is one of the most common functions in use across the business group and is capable of ...
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Part 4 :- Traditional Telephony Vs Next Generation IP Telephony

New technologies such as IP Telephony don't just replace traditional phone system but allow much greater functionality, increased productivity, enhanced customer service and lower costs than prior technologies. Here are just a few ideas for you to ponder. Instant Messaging (IM): Some IP PBX models come with built-in Instant messaging function that can be utilize along with a PC based interface. This is similar to the web based IM that we are ...
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Part 3 :- Traditional Telephony Vs Next Generation IP Telephony

Almost all businesses, big or small, would have a Private Branch Exchange system. This telephony system allows businesses to enjoy many phone lines to cater to the uncontrolled calls that could lead to sales and revenue, where traditional PBX system can cost substantially. Apart from the up-front cost of equipment and installation charges, the total cost of ownership would also entail regular maintenance. Besides, the traditional PBX will ...
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