Keeping in mind requirements of small to medium and large organization, Nexbro – next generation telephone exchange is available in variants. From the Basic to the Premium, every version of Nexbro IP PBX is loaded with best-in-class features.
All variants of Nexbro IP PBX are available with Unlimited User License
Top Features
Variants
Basic
Premium
Description
Call Management
Call Recording
Y
Y
Now record every call from every extension in MP3 format for audit/training purpose.
Interactive Voice Response
Y
Y
Greet callers with recorded messages that offer touchtone choices (like 1 for ‘Sales’, 2 for ‘Support’, 3 for ‘Billing’ etc.).
Queue Management
Y
Y
Attend more calls with less employees. During high load time calls remain in queue and custom recorded messages are played to the customer.
Call Routing
Y
Y
Route calls to specified extension or number being called or based on Caller ID.
Cost Based Call Routing
Y
Y
Cost based routing of Domestic and International calls.
Follow Me
Y
Y
Route calls to mobile, landline, voice mail, IVR etc. if not answered in specified time duration.
Call Access Control (ACL)
Y
Y
Block outgoing ISD/STD calls from group of extensions, enable password PIN for ISD/STD or other outgoing calls for groups.
Call Conference
Y
Y
Setup termporary and permanent PIN based independent call conference rooms and manage/control participants via web panel.
Caller ID
Y
Y
Caller ID displays phone numbers of the caller. Caller names get displayed on IP phones from centralized or local phone book.
Intercom
Y
Y
Short numbers for inter or intra office communication.
Fax to Email / Email to Fax Gateway
Y
Y
Send or Receive Fax messages via Email.
Black List Numbers
Y
Y
Black list numbers globally to reject calls.
Time based Policy
Y
Y
Route calls to Voice mail or IVR or Mobile number during holidays or non-office hours.
Music on Hold
Y
Y
Play random or linear music files while call is in hold or transfer mode.
Active Call Display
P
Y
View your current active calls, record, place on hold, or listen/whisper/barge LIVE calls.
Call Blasting
N
Y
Run phone based message campaigns for latest offers, new products, payment reminder, birthdays, anniversaries etc.
Call back on Missed calls Service
N
Y
Give us a missed call and we will call you back service.
Centralized Phone Book
N
Y
Maintain centralized Phone book of all contacts.
Predictive Dialing
N
Y
Automatically dial numbers connecting live answers to agents to enhance productivity.
Video Calling
N
Y
Phone to Phone Video calls (phone must support video calling functionality).
Voice Mail
N
Y
Never miss a call, caller message and phone number is emailed to you in MP3 format or you can also listen to it via IVR/web panel.
Integration
Customer Relationship Management (CRM)
Y
Y
Basic CRM with branding option and custom forms creation and reports.
API for Click-to-Call (from Web Site)
Y
Y
API to provide functionality of Click-to-call for your website.
SMS Messaging
Y
Y
Send acknowledgements, booking confirmation or pre-defined messages on occurrence of an event.
API for Click-to-Call (from Third Party Applications)
N
Y
Platform independent API providing Click-to-call functionality or create call receiving pops in your existing ERP/CRM application.
LDAP based diectory search
N
Y
In built LDAP server for directory search.
Services
Multiple Network Connectivity
Y
Y
Nexbro supports connectivity to outside world via normal Phone Line, GSM Gateway, E1/T1 PRI ISDN, VOIP channels, Skype, Vonage etc.
Secure VPN
Y
Y
Connect to Nexbro on-premise box from remote location and communicate with your office staff via Internet.
DHCP Server
Y
Y
Allocate IP address to phone devices or computers in your network. IP can be reserved on the basis of MAC/hardware address.
Private Telephony Cloud
P
Y
Connect multiple offices or home office telephony network over Internet via private VPN cloud.
Centralized Phone Provisioning
N
Y
Configure multiple phones centrally by uploading configuration in excel/csv file to save time and management cost.
Reporting and Analytics
Reports by queue, agent & team, call distribution, SLA, callback statistics and more.
Y
Y
Management access to detailed information to improve staff productivity and customer service. Know call details based on various parameters like calls by longest duration, concurrency of incoming/ outgoing, by extension/user, productivity analytics and more.
Web Based Management
Separate console for Employee, Agents and Administrator.
Y
Y
Effortless configuration and maintenance through web-based interface. No need to mess with command line for setup and maintenance.
Note*
Y= Yes, N= Not Available, P= Partial Support
