All capabilities
AI & ML
Call Center Automation
Predictive dialing, TTS/STT, and CRM-connected inbound/outbound workflows on top of Nexbro UCM.
Overview
Add an advanced call-center layer: predictive or autodial outbound, natural TTS/STT, and integrations that let your CRM or website drive voice.
Capabilities in this category
Predictive / autodialer
Scale outbound campaigns without wasting agent time.
Generate outbound calls with predictive or autodial modes so agents spend more time talking and less time waiting on ring.
Speech automation
TTS and STT with human-like voice for prompts and assist.
Use text-to-speech and speech-to-text for notifications, IVR, and transcription workflows grounded in AI/ML capabilities.
CRM & website hooks
Connect inbound and outbound to business systems.
Trigger and track calls from CRM or website events—ideal for sales, service, and lead follow-up.