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Software module
Nexbro Call Center Module
AI- and ML-backed inbound and outbound call center with predictive dialing, TTS/STT, and CRM hooks
Contact centers and sales teams that need predictive or autodial outbound campaigns, intelligent queues, and speech automation on top of Nexbro UCM.
Specifications — Call Center Module
Outbound automation
- Predictive or autodialer for generating outbound calls
- Text-to-speech with human-like voice for campaigns and notifications
- Speech-to-text for transcription and agent assist workflows
Inbound excellence
- Intelligent call routing, IVR, queues, and real-time reporting
- Agent-friendly softphone and desk-phone workflows
- Call recording aligned with Nexbro UCM storage
Integrations
- Easy integration with existing CRM or website for inbound and outbound
- Supports LeadSquared, Odoo, and similar business systems
- Programmatic call control via Call Management APIs (originate, mute, transfer, monitor)