All capabilities
Contact center
Call Center Operations
Outbound automation, agent tools, monitoring, and real-time reporting.
Overview
Run inbound and outbound contact-center operations on the same UCM platform your offices already trust.
Capabilities in this category
Predictive dialing
Keep outbound agents productive.
Autodial and predictive modes feed live conversations instead of idle ring time.
Monitoring & barging
Supervise quality in real time.
Monitor and assist live calls through supported call-control workflows and APIs.
Live reporting
See queues and outcomes as they happen.
Use real-time views for agent performance, wait times, and campaign progress.