All capabilities
Call flow
Routing & IVR
Auto attendants, queues, ring groups, and intelligent routing for inbound excellence.
Overview
Design how every call enters and moves through your organization—from first prompt to agent or mailbox.
Capabilities in this category
Auto attendant / IVR
Menu-driven routing with Indian-language options.
Guide callers with clear menus and language-aware prompts before an agent answers.
Queues & ring groups
Distribute load across teams fairly.
Use queues and ring groups so service levels stay predictable during peaks.
Time-based routing
Different treatment for open hours and after hours.
Send after-hours callers to voicemail, announcements, or overflow destinations.